Legal
Privacy
This page explains the information Hive handles to provide communities, courses, memberships, and digital storefronts.
Information you provide
When you create an account or join a community, Hive receives information such as your name, email address, username, and account or organization settings. Hive also stores the content you create or submit, including community posts, course materials, messages, profile details, and digital products.
Information created through use
Hive records information needed to operate the platform, such as membership and role changes, course enrollment and progress, product purchases and delivery, and security or diagnostic events. Community owners may also see activity and course or storefront reports for their own communities.
Payments
When you buy or sell through Hive, transaction and fulfillment details are used to complete the purchase and provide receipts, downloads, or access. Payment card and bank details are handled by the payment processor rather than stored as payment credentials by Hive. The processor’s privacy terms apply to its handling of payment information.
Cookies and local storage
Hive uses browser storage needed to keep you signed in, protect the service, remember preferences, and support storefront referral attribution when you follow a tracked shop link. Your browser settings let you manage or clear cookies and local storage; some features may stop working correctly if required storage is blocked.
How we use information
We use information to provide and secure Hive, authenticate accounts, sync community content, manage memberships, deliver courses and products, process transactions, respond to support requests, and understand service reliability. We do not sell personal information.
Visibility and sharing
Community owners and members can see information according to the community’s settings, roles, and permissions. Content you publish in a public area may be visible to visitors. We share information with service providers that help operate Hive, such as hosting, storage, authentication, and payment providers, and when disclosure is required to comply with law or protect users and the service.
Retention and deletion
We keep account, community, transaction, and operational information for as long as needed to provide Hive, meet applicable recordkeeping obligations, resolve disputes, and protect the service. If you close an account or community, contact us to request deletion. Some information may remain in backups or records we must retain for legitimate operational or legal reasons.
Your choices and requests
You can update some account and community information in Hive. For requests to access, correct, or delete personal information, or for questions about how a community uses your information, contact us through the Hive contact page. Community members can also contact the owner of the community they joined.
Changes to this policy
If our data practices change, we will update this page and provide notice through Hive or by email when a change materially affects how we handle information.
Contact
For privacy questions or requests, contact the Hive team through the contact page.